Do I need an International Driving Permit (IDP)

An International Driving Permit (IDP) is proof that you hold a valid drivers licence in your home country at the date of issue of the IDP and should be carried with your domestic drivers licence. It is very useful travel document and is required or recommended for many countries when hiring a motor vehicle

It is compulsory to possess an IDP for the following countries:  Argentina, Armenia, Austria, Belgium, Bolivia, Brazil, Bulgaria, Chile, China, Czech Republic, France, Germany, Greece, India, Indonesia, Iran, Italy, Japan, Jordan, Korea, Kuwait, Latvia, Lebanon, Malaysia, New Caledonia, Pakistan, Paraguay, Poland, Romania, Saudi Arabia, Serbia, Slovenia, Spain, Sri Lanka, Thailand, Trinidad & Tobago, Tunisia, Vanuatu & United Arab Emirates.

It is recommended to possess an IDP for the following countries: Belarus, Bosnia & Herzegovina, Canada, Costa Rica, Croatia, Cyprus, Denmark, Dominican Republic, Estonia, Fiji, Finland, France, Gozo, Hong Kong, Iceland, Ireland, Israel, Kenya, Lithuania, Macedonia, Malta, Mexico, Namibia, Oman, Peru, Phillippines, Portugal, Qatar, Russia, Senegal, Singapore, Slovakia, South Africa, Switzerland, Tahiti, Turkey, Uganda, Uruguay, USA, Venezuela & Zimbabwe

For Non-English drivers licence holders, and International Drivers Licence is required for all countries world wide.

IDP's are issued through state and territory motoring clubs and the cost to obtain one ranges from AUD$25 - $50

Can I travel on a European passport ?

Yes you can. However, when completing the contracts you will need to supply us with a letter outling your intentions to travel, dates of return, a utilities account at least 6 months old and a copy of your Australian residency visa from your EU passport. You must not reside in the EU and you must have been in Australia for more than 6 months.

How far in advance can I make amendments to my booking ?

All amendments must be made outside of 17 days from collection

Is there a cancellation policy ?

Yes, if the booking is cancelled within 35 days of the collection date, a large cancellation fee will apply.

Can I order a specific colour for my vehicle ?

No. Preference of colour may be written on the leasing contract, under the "observation" section, however it cannot be guaranteed

What do I need to collect my vehicle ?

Upon pick up you will need to provide the pre-paid voucher and your passport

Do I need to leave a deposit when I arrive or pay for any extras ?

NO. Once you have paid you will be given a pre-paid voucher, this will cover you for your lease and there are no extra's to pay other than toll, highway charges and fuel. There is no deposit required or credit card imprints take at time of collection.

How much fuel is provided and do I need to return the vehicle full ?

The vehicle will be delivered with between 10-15 litres of fuel, which in most cases is enough to get out of the city or on your way. You are not required to return the vehicle full and there are no charges in doing this.

Can my friend or relative collect the vehicle for me ?

NO.  The registered driver (the client that completed the forms), must collect and return the vehicle as there are forms to be completed.

Can I have additional drivers and is there a fee ?

Yes you are able to have additional drivers and there is no additional fee, however there are restrictions as follows. All additional drivers must fit the requirements of the program and the registered driver must be in the vehicle at all times. Exception is immediate family members - spouse, son or daughter or parents who have a valid drivers licence.  They may drive locally without the registered driver but under no circumstances can the family member take the vehicle across any borders or for lengthy periods without the registered driver in the car.

NB. Partners can also drive the vehicle if your relationship has been officially recognised or if they sign an official sworn statement.

If I take my vehicle on a ferry will I be covered by insurance ?

Yes. You are covered by full comprehensive insurance and are covered in both the UK and Ireland. Ferry crossing fees are not included in the costs, these will need to be prepaid.

Is a diesel model better to have than a petrol model ?

The price for diesel is approximately 10-20% cheaper than petrol in most European countries. Therefore we recommend if you plan on doing a reasonable amount of driving it may be more economical to pay the extra and take a diesel model.

Can I upgrade my car on arrival or request accessories ?

NO. Therefore it is vital you choose the correct vehicle and accessories prior.

Do Peugeot offer tow bars as an accessory or allow them to be fitted ?

NO, Peugeot do not offer these or allow them to be fitted.

Does the vehicle come with a spare tyre ?

Yes. One spare tyre is included with all vehicles.

Does the supplier provide safety equipment required by individual countries ?

No. It is the responsibility of the client to ensure they have the adequate and necessary items required. The laws and requirements vary between countries.

Will a reflective jacket and breakdown triangle be provided in the vehicle ?

All vehicles from the 1st July 2008 will be provided with a security kit which includes a reflective jacket and triangle. The supplier will charge the clients credit card EUR25 should the items not be returned with the vehicle.

What tyres do the vehicles come with ?

All vehicles are fitted with standard tyres prior to leaving the factory. Standard tyres are not suitable for all winter conditions and during certain periods of the year. It is the clients reponsibility to purchase the appropriate "winter tyres" whilst overseas and have them fitted and removed at an authorised dealer. Snow chains can be prepaid prior to departure and supplied at time of collection, however they are not suitable for highway driving.

If I want to extend or cahnge the details of my lease whilst I'm overseas, can I do this through my Australian agent ?

NO. Extensions or changes are possible however you will need to contact the supplier direct and arrange this with them. All costs will be in Euro and current taxes apply.

What happens if my vehicle is stolen or I have an accident ?

Detailed information will be given to you in your final documentation. However, it is relatively simple. You need to follow the same procedure as you would at home. Contact the police, fill out and accident report form and fax the documents to the supplier. In the event of your vehicle being stolen once you have notified the supplier, the promissory note amount will no be invoked.

If I have to return earlier for any reason can I do this, and am I entitled to a refund ?

YES. Please make sure you contact the representative prior to organise the return. A partial refund may be issued to client who had an initial lease for more than 35 days and who returned more than 7 days prior to the organised date.

How do I purchase the emission sticker that is required in certain parts of Germany ?

These can be purchased at the dealerships in Germany. Simply show the registration papers that you are given at the start of the lease and the dealer will provide you with the emission sticker. The cost is approximately EUR8.

Does the insurance cover my luggage ?

NO. But you can sign up for personal Insurance when you book your vehicle.  We are an agent for Aussie Travel Cover.

Can I pay a supplement to be insured in countries other than those you cover ?

NO. Unfortunately no geographical extension to the insurance is possible

What happens if I decide to go anywhere ?

If you decide to visit a country not covered by our insurance/assistance you are fully liable and must pay all expenses resulting form a breakdown to other problems.

Can I return the vehicle to another centre than the one initially booked ?

YES Absolutely. You must simply contact the centre of your choice at least 72 hours in advance to make an appointment.

What documents do I need to cross borders in Europe ?

The documents you are given when you take delivery of your car - the vehicle registration document (grey card), car insurance and warranty booklet and your identity papers (passport, international drivers licence) suffice to cross European borders.

Is it possible to have the vehicle delivered or picked up at the end of the lease ?

We unfortunately can only deliver vehicles to the supplier delivery centres. French legislation prevents us from driving your vehicle.

Will I get a new car and what are the purchase taxes such as VAT/GST ?

Your vehicle is a brand new vehicle and under the special arrangement with the French Government, it is tax free.

Is my vehicle insured ?

All vehicles include full comprehensive insurance

Does the vehicle require a service ?

Yes. The first service is required between 15,000 to 20,000 kms which will be at your cost.

What happens if I have a problem with my Citroen ?

Your vehicle includes 24 hour free call emergency assistance number in more than 35 countries. Your vehicles also comes with a New Car Warranty and you are free to visit any dealership in Europe by appointment.

What are the age limits for drivers ?

The minimum drivers age is 21 years with a full valid driver's licence. There is NO UPPER age restriction